Been doing some work on my biz blog this evening, and I might as well point those of you interested in subjects like customer service (as in, “why does customer service at every damned company I have to deal with suck so bad?”) to something I just posted. In essence, I’m just sick of people pretending that certain kinds of ideas are all newfangled when the only thing new is thick-headed corporate execs finally starting to pay a little attention.
Of course, I put it much more diplomatically…
Related posts (automated):
- Floor Pizza and the New Mediocrity, or I’m mad as hell and I can’t even call customer service
- A call for universal civil service
- Verizon to the government: “Our customer information…let us show you it.”
- S&R Fiction: “The Customer is Always Right,” by Dave M. Osmundsen
- E&P’s demise a loss for journalism’s public service mission
Print This Post